Frequently Asked Questions about customer care

• We can ship your gift directly to your recipient. Just give us the SHIP TO name and address and we will send it on your behalf. 
• Each jewelry item is presented in a tasteful gift box with our ModernWest Artisan Jewelry logo on top. Inside, there's a cushy lining to protect the jewelry item.
• We can include a personal handwritten note on our gift card for you. Just let us know what you want it to say. 
• Your package will be shipped USPS Ground.  If you desire a different shipping method or speed of delivery, let us know, and we will let you know the charges at the time of your order. 

Orders are usually made and shipped within 24-48 hours.  If we have run out of any of the materials to complete your jewelry piece, we will notify you immediately to find out if you'd like to:  1) wait for a specified amount of time so we can complete your order; 2) select an alternative jewelry piece; or 3) cancel the order.  No matter what, we will contact you to find out which option you want to choose, and we will take care of it for you. 

If you are not satisfied with your purchase, please contact us so we can take care of this. 

We will be able to fix most any malfunction, so we just need to hear from you. If you want to return the item: The product must be purchased and received within 5 days of your return request. The product must be unused, undamaged, unaltered, and must include all original tags as originally placed on the item. We cannot accept returns on customized items. 

Conditions and steps for returns:
1.  Call us within 5 days after receiving the product to get approval and a return code.
2.  Return the product to us in protective packaging (the original box or a comparable box) and the return code. If you send us the product with no return code, we cannot process the return. If you send the product with no protective packaging (like a thin paper envelope) and it arrives to us damaged, we cannot credit your return. 

3.  Email us the date and method you used to send us the product with a tracking number. If you don't provide a tracking number, we cannot guarantee receipt or credit to your account. 

4.  Send the product to our shipping/receiving address below. 

5. Upon receipt of your return package with all return conditions met satisfactorily, we will issue a credit to your account which you can use for future purchases. We do not issue refunds.  

SHIPPING/RECEIVING:  4430 Wade Green Rd. NW, Kennesaw, GA 30144

You can cancel an order within 30 minutes of placing it online by calling us within that time frame, and you must notify your credit card company to not process that payment.  After that, there will be a 4% processing fee to process the cancellation through your credit vendor. Orders usually ship within 24-48 hours, so if you cancel the order after it is made and shipped, the charge for your purchase will be processed, and you will need to obtain a return code and ship the product back to us so we can process it as a return. All return conditions as described above must be met for the return to be processed. We do not issue refunds so the amount of your purchase will be credited to your account.

See the diagram below that shows the different lengths of most necklaces we make. This will give you a visual example of where the necklaces will fall on your chest from the back of your neck. 

• For example, a "choker" is typically 14" long and wraps around your neck with no drop.  
• A 16" necklace is a longer choker, and drops about 1" from the neckline. Use this rule of thumb:  
• If you buy a 18" necklace, it will have a 9" drop from the back of your neck. 
• A 36" necklace will have an 18" drop from the back of your neck, etc.  
• These examples will vary depending on your weight and height. If you have a concern about sizing or lengths, just measure your neck to see if a 14" choker would be comfortable for you, etc. 
• Call us if you have questions or need assistance with this.